Channel Advisor Alternative
SureDone vs. ChannelAdvisor/Rithum: Pricing, Marketplaces & More
The Best Channel Advisor Alternative
We've got a lot of respect for Channel Advisor (now Rithum) and are happy to compete against them. But we're a different kind of company and a different kind of product. Our focus is on reducing your workload and allowing you to focus more on selling your products and providing a level of care and support that makes you realize we're not just advisors, we're partners.
SureDone is an enterprise class platform that, per account, supports millions of skus, hundreds of thousands of orders per day, auto scalability of our infrastructure based on load, high levels of security, and the connectivity to your ERP, internal systems and partners, all while providing personalized support, a single person in charge of your entire onboard and respect for the fact that you pay for our salary.
No Percentages
Unlike Channel Advisor, SureDone does not charge a percentage of your sales. We charge a fixed monthly fee.
No Contract
We don't require a one year contract. You can cancel at any time. But get great discounts for contracts.
Easy Onboarding
Our customized onboarding support is designed to get you going on SureDone quickly - and we've seamlessly transitioned large ChannelAdvisor users.
The leading fastest scalable multichannel e-commerce platform for any business
SureDone vs. Channel Advisor: Pricing
Let’s start with the pricing structure because it is always such a big part of decision-making. Channel Advisor calls their pricing flexible. We call it nickel and diming.
 SureDone |
 Channel Advisor |
|
|---|---|---|
| Transparency | Our pricing is fixed. You won't wonder how much you're paying each month, or receive a "true-up" invoice each quarter or year that erodes your margins. | You get charged a monthly fee, and then you get charged an additional amount on a monthly, quarterly or yearly basis depending on how much you sell. |
| Contract | No, leave when you need, but get great discounts if you do decide to contract with us. | Annual contact is required. |
| Starts At | $1,000/month | $2,000/month + Percentage of Sales |
| Commission | NONE | 1.3%-2.7% of your sales (GMV) |
| Launch Fee | Starts at $1,000 | $3,000+ Startup Fee |
| Features and Channels | No matter what level you sign up at, all features and channels are included (except for third party partnership costs when needed). | Extra fees for certain features or channels. |
Channel Advisor/Rithum vs SureDone: Features
| FEATURES | SureDone |
Channel Advisor |
|---|---|---|
| Pricing | Fixed fees. No hidden charges. No percentages of revenue. No contracts required. Cancel when you want. | Channel Advisor takes a percentage of your revenue from 0.5% (rare) to over 3%. You are penalized for growth. |
| Onboarding / Setup | Onboarding is customized to your needs and you have a dedicated specialist, who gets to know your business and your data, the entire time. | Very fixed list of deliverables, and you switch between onboarders based on the channel or feature. Nobody takes a look at your overall needs. |
| User Interface | Modern and flexible interface with built in functions for small sellers and enterprise alike. | Old and outdated - even their newest versions. Highly inefficient and complex and it's difficult to find what you need. |
| Catalog Approach | We recognize that most companies are product centric when managing their catalog so we give you a single view of ALL data for your product - whether it's global or channel specific. | Channel centric with no single view of your product. You need to drill down into channels in order to see channel specific fields and data. |
| e-Commerce Product Management to store all of your channel data | ||
| Multichannel Inventory Management And Sync | ||
| Customizable Channel Templates | ||
| FBA Inventory/Multi-Channel Fulfillment (MCF) Support | ||
| Integrated Shipping Labels | ||
| Amazon Buy Shipping | ||
| Leading channels like eBay, Amazon, Walmart, BigCommerce and Shopify | INCLUDED |
PAY PER CHANNEL |
| eBay Motors and eBay Auctions | ENTERPRISE ONLY |
|
| Facebook Marketplace, Facebook Shops and Instagram Shopping | ENTERPRISE ONLY |
|
| Google Shopping Actions, Google Shopping and Google Product Ads | ENTERPRISE ONLY |
|
| Flexible automation connections including EDI | ENTERPRISE ONLY |
|
| Integrated drop shipping | EXTRA $$$ |
|
| Auto, Moto and Powersports | Over 50 supplier connections included for inventory, cost and drop shipping. Integrated connections with DCI, SEMA Data, ASAP and MyFitment. | Supplier connections for an extra cost. Drop shipping for an extra cost. |
| Vehicle Fitment | eBay epids plus year make model and fitment notes. ACES* and PIES**. Integrated partnership for Amazon and Walmart fitment. | eBay epids |
| Year Make Model Plugin for BigCommerce, Shopify and the SureDone Storefront | NOT AVAILABLE |
|
| Open API to access every aspect of software | LIMITED |
* ACES currently only supports CSV format import and export. Native format will be supported in 2024 (requires ACA license). ** PIES import (native format) only.
SureDone Unique Features:
Super Fast Listing
Suredone provides reliable support for the world’s largest marketplaces allowing you to effortlessly reach your customers everywhere - and we send your data to them the moment you update it.
Bulk Uploads
Our customers’ favorite feature! Give us what you have, a million at a time, and list your products everywhere!
Advanced search
Quickly find the products you need by any criteria you choose.
Kits & Bundles
Synchronize both pricing and inventory availability based on component parts, and more!
We are built for productivity.
Additionally, SureDone offers a tailor-made Automotive ecommerce solution providing unique features like parts compatibility, DCI, ASAP and SEMA Integrations, and Year Make Model Search. No other ecommerce platform understands the needs of this tough industry like we do.
Moving from Channel Advisor (Rithum) to SureDone
We've moved MANY Channel Advisor customers to SureDone. We've been there, and we've done that.
We have a defined and structured onboarding process, including discovery, training, data migration, testing and cutover, to move your products, rules, integrations and other Channel Advisor configuration parameters to SureDone. We focus on ensuring there is no disruption to your active sales while also making sure we meet deadlines like Channel Advisor contract expiration.
Channel Advisor Marketplaces and Channels
Channel Advisor (Now Rithum) claims to support about 420 marketplaces but most of them are outdated or hardly used these days.
In contrast, SureDone focuses on providing its customers with the most valuable integrations that can really boost their revenue and product discoverability. All the specific needs can also be handled by automation and API.
A few Frequently Asked Questions
Channel Advisor / Rithum is a multichannel e-commerce platform that lets you manage your products, inventory, and orders across multiple marketplaces and web stores. They are a great platform, albeit very expensive with an aging and complex interface.
SureDone is a more robust and better-focused ecommerce solution that caters to both small and enterprise-level businesses.
Great question! Channel Advisor has tried to shove everything, including the kitchen sink, into their platform, and it makes for a very complex product where many functions are never even used by most sellers - yet you still pay for them. They hit all of the checkboxes, but do they do each one well? SureDone, on the other hand, is focused on being REALLY good with product management, inventory management, order management, and automating as many functions as possible. We try to reduce your time to manage your sales as opposed to making you hunt for common functions in a complex toolset.
So when shouldn't you use us? If you need additional features like advertising capabilities built in. We don't have every bell and whistle Channel Advisor has, but we have all the ones you need. We also provide an open API that can handle any integrations that are not directly supported.
We've got lots of respect for Channel Advisor. Good company, a good product, and they've been around forever. Let's see...
- We've also been around for a long time - since 2012
- We don't charge a percentage of revenue or transaction fees
- We don't lock you into a one year or multiyear contract
- We're people to people - our support team and onboarding team are accessible and escalate quickly to our product and dev teams when there are problems
- Even our lowest priced offering comes with all the features - no add-ons required
- We upload data to channels and marketplaces, when possible, immediately after updating them in SureDone. Or if we need to upload in batches (like Amazon and Walmart), we'll send the data many times over each hour
- We've got a built-in e-commerce storefront
SureDone was the only vendor that could offer a customizable solution to fit our needs. Its feature-rich tool set enables us to feed multiple warehouse locations to our one unified eBay marketplace making SureDone our eCommerce platform of choice.
Casey EdwinsonSalvation Army
SureDone is THE BEST CHOICE for selling on eBay, Amazon, and a custom tailored storefront! I've been with them for nearly 12 months and could not be happier! As an enterprise customer, they've lived up to my expectations in every way.
Randy JacobsGizmo Trader