Phone & Email Support
We're happy to hear from you so we've made it as easy as possible to reach us. Try searching through the full knowledge base of guides, how-to's and video tutorials first. If that doesn't do it, send us a message at www.suredone.com/support, or just call the office and select ext. 3 for support.
Customer Support
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Have an issue, bug or just have a suggestion? Give us a call, we're even around on weekends.
Email Support
Submit a support ticket and get an email response within 24hrs.
Call or Live Chat
If we're in the office then the live chat is on, that means weekends too!
Dedicated to Supporting Our Users
Up Early & Open Late
We can't guarantee 24/7 support just yet, but you won't have any trouble reaching us after 6pm.
Faster & Better Support
To improve response time and expediate bugs we placed the development team next to support.
Guides Along the Way
If you prefer the DIY approach, take a look around the guides and tutorials section. We're constantly adding to it, and welcome new suggestions.
24hr Response Time
Once you submit a support ticket or leave a voicemail you will get a response from someone on the team within 24hrs.
Feedback Appreciated
We actively look for suggestions from customers about the interface, customer service and functionality.
In House Support
We promise you'll always deal with our core team. Occasionally we'll call in for extra help but your account manager will never be outsourced.
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Try SureDone now and see it’s true power.