Enterprise Multichannel Ecommerce Software
Scalable, Stable and Secure.
Introducing CommerceScale by SureDone.
SureDone is the multichannel e-commerce software that helps brands manage products, inventory, pricing, orders, and more.
Our CommerceScale architecture was purpose-built for large and fast-growing sellers who need to update products to their channels quickly while ensuring system availability and security. Comprised of system clusters that perform specific tasks, each part of the CommerceScale architecture is designed to automatically scale as data requirements increase.
For enterprise sellers, we've "been there and we've done that". We've transitioned accounts from Channel Advisor and other platforms to SureDone. We have customer accounts with over 7 million SKUs. We've implemented and tested business continuity and ensured security controls such as two-factor authentication and role-based permissions. Our infrastructure auto-scales if and when it needs to.
Unlike others who want to serve enterprise customers, we're already doing it every day.
eBay Gold Partner
With over 7,000 partners worldwide, SureDone is one of the very few that has attained the highest level of partnership eBay offers in this invite-only program, recognizing our top performance and giving us access to vast resources within the eBay ecosystem including expedited support, dedicated management, and access to internal teams to help our customers succeed. We are also members of the eBay Developer Council.
Amazon Seller Central Software Partner
As an Amazon Seller Central Software Partner, SureDone is required to undergo rigorous security audits, incorporating everything from data protection to asset management to employee security training, along with software audits to ensure we comply with Amazon security and data standards that protect both buyers and sellers. In addition, SureDone is a member of the Amazon Developer Council.
We Understand Enterprise E-Commerce Business Needs
Enterprise-grade infrastructure
CommerceScale ensures uninterrupted service and reliability even during peak demand or hardware failures.
Customization and flexibility
Tailor-made solutions cater to unique enterprise requirements, offering extensive customization options and flexible automation options to integrate with existing workflows and systems.
Performance and scalability
CommerceScale handles high transaction volumes and data processing efficiently. We handle any advanced inventory management needs!
Compliance and high-security standards
We adhere to strict compliance certifications and implement strict security measures to protect sensitive data.
Integration capabilities
Easily integrate with ERP, CRM, and your other existing enterprise systems.
Dedicated account management
Enjoy personalized support from dedicated account managers who know your unique challenges and priorities.
Scalable pricing models
We accommodate fast-growing business needs and can optimize pricing for high GMV accounts, high data volatility accounts, and discounts for prepaid or multi-year contracts.
Continuous innovation
Benefit from regular updates, feature enhancements, and a transparent roadmap aligned with the evolving needs of enterprise businesses.
What is CommerceScale?
SureDone processes hundreds of millions of updates per day - new products and updates to listings, inventory and pricing changes, orders, tracking, and more. We built our back-end CommerceScale architecture to be an autoscaling, highly secure, and highly available platform to run our software on top of.
At its core, SureDone breaks down requests into tiny components and sends these to specialized processors to complete a function. For example, if you upload a file containing a million items, we'll break this into hundreds of thousands of small chunks and spray it across our infrastructure for simultaneous and secure processing.
Along with the scalability, we've incorporated numerous security controls that constantly observe data and data access and immediately alert us to any issues. The result?
A highly secure, highly scalable and highly available platform that can manage your data efficiently and effectively.
Who Do You Want To Connect To?
Reasons
Why you should choose
SureDone
Your Ultimate and Scalable Enterprise Multichannel Solution
Partners, not just advisors. Here are a few of the reasons to choose SureDone.
1
STRUCTUREDOnboarding
We've honed our customized onboards to ensure uneventful transitions from other platforms to SureDone.
2
NON-PREDATORYPricing
No percentages. No contracts required. You'll stick with us because you want to, and we don't penalize you for growth.
3
HIGH TOUCHSupport
When you need us, we're there, and we don't point fingers. We resolve issues and educate you in the process.
4
CONNECTEDTo Everything
Whether it's an internal ERP, CRM or POS system, or an external partner, our automations can make cost effective and timely connections.
5
OPENAPI
Our entire user interface is built on top of our purpose built and open API, so what's ours is yours.
6
CHANNELADVISORUser?
We've transitioned many customers from Channel Advisor and natively support many of their data formats to smooth the process.
More Features
High Security
In addition to our secure architecture, SureDone supports both two factor authentication and role based user permissions.
Excellent Support
From eLearning to interactive webinars to guides to tickets to bespoke onboarding, we're here to help. Click for More...
Open Platform
Use our automation engine or open API to extend SureDone and connect it to your suppliers, ERP or other systems. Click for More...
Bulk Management
SureDone's powerful bulk processing allows sellers to increase selling volume without investing more time. Click for More...
Advanced Search
SureDone was built by sellers, so we know how important it is to be able to quickly find what you're looking for. Click for More...
Kits & Bundles
Create kits and bundles from existing products and custom or auto set price and inventory based on components. Click for More...
Moving To SureDone
Whether you're moving from Channel Advisor, another platform or have never automated your e-commerce with a third party system, our onboarding is designed to ensure the process is as smooth as possible.
01
First Step
Detailed interview to understand your needs and kickoff call reviewing requirements and responsibilities.
02
Second Step
Development and signoff of a Statement of Work including third party systems, data integrity, testing and go-live
03
Third Step
Specification, development, implementation and testing of external connections and automations.
04
Fourth Step
Creation and management of entire plan in tools like RocketLane to ensure visibility and communication.
Every step is designed to ensure that sales continue uninterrupted during the transition and that you are fully trained on how to use SureDone by the time the onboard is complete.
Customize SureDone with our Feature Acceleration Program
Every enterprise business is different and there will always be unique needs to meet. With that in mind, and unique to SureDone in the multichannel e-commerce SaaS world, enterprise customers are invited to suggest product enhancements through our support forums. Over 80% of the new features we implement are customer suggested.
However, if your need is critical and you would like to see it implemented sooner rather than later, SureDone's Feature Acceleration program (starting at $7,500) gets you to the head of the line along with an increased likelihood we will implement your requirement. Please note that we will not necessarily implement any feature. It will be reviewed by our Product Management group before acceptance into the Feature Acceleration program and we will not charge you if your feature is not implemented.
We moved from Channel Advisor to SureDone and we were very nervous about adjusting and migrating. My fears were proven to be just that.. only fears. They did a deep dive on the special needs we had and made adjustments for us at a reasonable cost. They have been right there for us and EXTREMELY responsive to my questions and issues. Customer service team is right there for me and I found that the back and forth with Channel Advisor on issues was non-existent with SureDone.
Ken BrownPerformance Plus Tire & Automotive
Our Customers
Read some about our customer's success in the automotive and motorsports parts and accessories category.
Ken Brown
Performance Plus Auto
Arun Mathews
Hebron Consumer Products
Patrick Mahoney
Mike's Auto
