SureDone Pricing
Great people. Great software.
SureDone is not the least expensive solution, but that's one of our strengths. So what are you paying for?
No Percentages
We don't take a percentage of your revenue. We don't penalize you for growth.
Great People
Our people are awesome. With our personalized service, we care about you as much after the sale as before.
The Amazing You
You're more than just a number to us. We respect that we'll grow when you grow.
We Get It
We're e-commerce people who get your business, including difficult categories like automotive, motorsports, powersports and marine.
Solving Issues
Our support team solves problems. We don't point fingers.
And The Software
Oh yeah - our software works really well too, and is super fast at getting information in - and to - channels.
How do we figure out your price?
Product Updates
A single "product update" occurs when you touch a product by editing it in the user interace, via our bulk system, via our automation system or via our API. If you are changing multiple fields on a single product, all at one time, this is considered a single product update. In addition, each product that is ordered is considered to have been "updated".
Orders
When we receive an order from one of your connected channels, the amount in US Dollars is applied to your plan's allowances. We do not remove cancelled orders from this as we still process these within SureDone before they are canceled. Your orders are aggregated for all channels with a single allowance.
Listings
Each time you send a product to a channel for sale, it's considered 1 listing towards your plan listing allowance. Unlisting a product does not reduce the number of listings you've made in the month. The number of channels a product is listed to also has no bearing on the listing allowance. It's only based on how many products are actively listed.
With a bespoke professional onboarding
We break our onboards into three distinct parts - setup/training, data and customization/automations. All onboards get a dedicated onboard specialist backed up by our professional support team. Onboards can last anywhere from a few days to a few months depending on your needs and requirements. By the time your onboard is complete, you'll be completely trained and SureDone will be managing all of your products and channels.
WHAT DO YOU NEED?
LET'S TALKWhat is..?
Below, we've included the answers to a number of questions that we are frequently asked. Have more questions? Let us know!
Getting Started
Once you have signed up, how long it takes is up to you. Onboarding can take from a day or two to longer depending on the complexity of your setup and training needs, your data and automations you may need. Once your account is provisioned, connect to one of our many channels. Once authorized, in minutes we can import a sample set of data for you to play with, and then - once you're ready - we can import the rest of your products (full import time can be minutes to days, but we import as fast as a channel allows us to). Order management becomes available as soon as you connect the channel, and inventory sync starts as soon as your products are in SureDone. No more waiting hours or weeks to get going.
What do the allowances mean?
When we receive an order from one of your connected channels, the amount in US Dollars is applied to your plan's allowances. We do not remove cancelled orders from this as we still process these within SureDone before they are canceled. Your orders are aggregated for all channels with a single allowance.
A single "product update" occurs when you touch a product by editing it in the user interace, via our bulk system, via our automation system or via our API. If you are changing multiple fields on a single product, all at one time, this is considered a single product update. In addition, each product that is ordered is considered to have been "updated". If you run an automation that updates the inventory of 100 items, this is considered 100 "product updates". If you upload a bulk file that changes the price on 100 items, this is considered 100 "product updates". However, an adjustment of inventory due to a received order is not considered a "product update".
Each time you send a product to a channel for sale, it's considered 1 listing towards your plan listing allowance. Unlisting a product does not reduce the number of listings you've made in the month. The number of channels a product is listed to also has no bearing on the listing allowance. It's only based on how many products are actively listed.
For each type of allowance, if you exceed it in a month:
- Orders - All product updates will no longer be allowed. For example, updating product descriptions, updating tracking in orders and inventory synchronization when an order is received will no longer happen until you upgrade your account or your allowances are reset.
- Product Updates - No additional product updates will be allowed via the user interface, bulk system, automation system or API.
- Product Listings - No additional products will be allowed to be listed.
Please keep in mind that if you exceed order allowances and inventory updates no longer occur, your inventory levels may no longer be accurate on your channels or within SureDone.
Your allowances will all reset at the beginning of each billing cycle. For example, if you are charged on the 21st, then your allowances would be reset on the 21st of each month.
Subscriptions and Billing
Simple answer - yes. For month to month users, through your account settings you can upgrade or request a downgrade of your account to fit your current business needs. You can upgrade to any one of our higher level plans or contact our sales department if you need something more than is listed. Keep in mind that if you downgrade you may lose access to update live listings through SureDone, and you may immediately exceed limits for the month if you downgrade to a plan that's too small.
Yes you can. Just go into your account settings and request that your account be cancelled. Please keep in mind that you will lose access to all data inside SureDone, and image hosting, if you cancel your plan. Because we provision infrastructure for each account, we do require 30 days notice on any cancellations. This usually results in one more charge to your account after the cancellation is requested. We don't lock you into contracts, but we need to make sure we cover any costs incurred and we appreciate your consideration of this.
You will be billed on the first day you sign up for a paid plan and then on the same day of the month for each following month. If a month doesn't have the day (for example, you sign up on January 31st, and it's now February which only has 28 or 29 days), you will be billed on the last day of the month.